UGG boots are meant to feel snug at first — this ensures a better fit over time. Genuine sheepskin naturally molds to your feet. For perfect sizing, refer to our Size Guide.

Most of our boots are not fully waterproof, though many styles are water-resistant to help handle light moisture. We recommend checking the product description for each style.

Our boots are not fully waterproof. Some styles are water-resistant, and you can enhance this by applying a leather and suede protector. Avoid heavy rain or wet conditions.

To keep your boots looking their best:

• Use a suede/leather water-repellent spray
• Store them in a cool, dry place
• Let dirt dry and gently wipe with a damp cloth

See our full UGG Care Guide for more details.

Genuine sheepskin is naturally warm, breathable, and long-lasting. Unlike synthetics, it reduces sweat and enhances comfort year-round — that’s why we only use premium Australian sheepskin.

Popular styles may sell out fast. Use the “Notify Me” option on the product page to receive an alert when your preferred size or color is back in stock.

In rare cases, an item may oversell due to high demand. If that happens, we’ll contact you with alternative options or issue a full refund.

Orders are usually packed within 1–2 business days, and delivery takes approximately 4-7 business days, depending on your location.

See our Shipping Policy for more details.

We offer 30-day returns and exchanges for unused items in original condition. Full details are available on our Refund & Returns page.

Please email support@uggplatform.com.au as soon as possible if you wish to cancel or change your order. If the order has already been dispatched, the delivery fee (if applicable) will not be refunded.

We’re here to help. Email support@uggplatform.com.au with your order number and photos of the issue. We’ll resolve it quickly.